Microbeau Support
Frequent Questions
What is the best way to place an order?.The best way to order is via the Microbeau™ website: www.Microbeau.com
Can promotions or discount codes be combined?No. Promotions/discount codes cannot be combined or stacked.
How can I pay? Payment methods accepted include:We accept all major credit cards, PayPal and Google Pay. We do not accept COD.
How long does it take to process my order?From the time your order is placed to the date when you or your customer receives it, there are two processes to consider: fulfillment time is separate from shipping time.
Fulfillment
Standard fulfillment time is 24-72 business hours. Once your order has been fulfilled and left our building, then your shipping method will take effect and you will receive a notification with shipping information. Once FedEx has shipped the item, they will email you a tracking number.
Note that our fulfillment department works standard business hours: 9-6pm EST, Monday – Friday (closed on weekends). Your order delivery date may be impacted by major U.S. holidays.
Shipping
You have several shipping options through FedEx, both domestic and international. Depending on the level of FedEx service you choose, domestic shipping can range from 1-8 business days and international shipping 1-20 business days. International orders require pre-payment of duties and taxes up front to avoid any in-country delivery delays.
*First things first: we must prepare and package your order in-house before shipping methods come into play.
What shipping service does Microbeau use?Order Processing Time:
Microbeau will ship orders to verified account holders containing in-stock inventory within two (2) business days. Microbeau is not open on Saturday and Sunday; Orders are not shipped on weekends or holidays.
During checkout, you will be offered options for selecting shipping speed with the corresponding rates listed.
Domestic Estimated Delivery by Shipping Option
FedEx Standard: 3-5 Business Days
FedEx Express Saver: 3-5 Business Days
FedEx 2Day: 2 Business Days
FedEx Priority Overnight: 1 Business Day (next day from date of mailing, not from date the order was placed)
International Shipping Delivery Estimates*
FedEx Standard: 8-14 Business Days
FedEx Worldwide Expedited: 2-5 Business Days
UPS Worldwide Express: 1-3 Business Days
*All duties and taxes must be pre-paid up front upon checkout to avoid any delay with customs upon delivery.
Will I have to sign for my machine?As a convenience to our clients, we do not require a signature upon delivery. All packages are shipped with tracking and delivery confirmation.
Are machines guaranteed? What does the warranty cover?All Microbeau machines come with a two-year manufacturer's warranty from the date of purchase. This warranty covers any manufacturer's defect. Proof of purchase is required to claim warranty.
The one-year warranty is void if the machine shows signs of:
- Being dropped
- Ink/liquid within the internal body and motor components
- Being tampered with
- Internal parts have been replaced by anyone outside of the official FK Irons repair team
Yes. We offer support to all machines bought from any of our official Distributors. However, be aware of scammers and copycats as we will not cover counterfeit/fake machines.
What is the Return Policy?Due to cross contamination issues and the fact that all FK Irons machines are custom-built to order for you, we do not accept returns. All machine sales are final. We do, however, guarantee all of our machines.
Each machine comes with a 1-year manufacture warranty. If you experience any type of problem with a Microbeau machine, please visit our repairs page. We will work with you to troubleshoot and fix any issues.
We will also work with you to set up your machine and accessories should you have any questions or concerns about your purchase.
eGive PB / PB++GIVE ADJUSTMENT
With this feature you'll be able to control the amount of "give" or resistance of the needle upon impact with the skin. This enables the artist to take advantage of the softness or hardness of hit to achieve specific results. O no effect, 5 maximum amount of eGive.
HOW TO CHECK THE CURRENT GIVE SETTING
Hold down the power button until the light goes from white to solid blue.
Release the power button.
The following blinking color that the LED displays indicates the Give that the unit is currently set at. For example:
- If it blinks white, that indicates the lowest Give of O
- If it blinks yellow, it's currently set at level 1 Give
- If it blinks orange, it's currently set at level 2 Give
- If it blinks red, it's currently set at level 3 Give
- If it blinks pink, it's currently set at level 4 Give
- If it blinks green, it's currently set at level 5 (softest Give setting)
CHANGING eGIVE
To raise or lower the give:
- Hold down the power button until the light goes from white to solid blue.
- Release the power button and immediately use the up or down arrows to change the give
The colors should change accordingly.
eGive: Use the up and down buttons to select level.
Level 0 = disabled,
Level 1 = Hard,
Level 2 = Medium and
Level 3 = Soft.
When changing eGive please allow machine to finish sensing needle before using.
Distributors' Questions
What do I need to do to apply to become a Microbeau International official reseller?What do I need to do to apply to become an FK Irons official distributor?
Microbeau International is selective regarding who sells our machines. We require solid references that show that your company sells only to professional artists. We will decline any request from suppliers or individuals that sell to the general public or any supplier that carries counterfeit products of any legitimate brand.
1. Fill out the online distributor contact form.
2. Microbeau asks who your market is, checks your references and verifies whether you:
* Are well-established in the tattoo industry
* Have a robust e-commerce site
* Your clients have strong engagement on your social media
What are the benefits of becoming an official Microbeau reseller?
Working with a company that is constantly pushing technology to give PMU technicians better tools for their trade.
Discounted distributor pricing with preferential discounts for volume.
Preview of upcoming sales with double discounts so you have time to receive the purchase, advertise and make some noise with us when we launch the sale!
Listing on our reseller page on Microbeau.com
Imagery, video, blogging and social media support from our enthusiastic, top-notch marketing department.